1. Home
  2. FAQ
Frequently Asked Questions

798bet FAQ — All your questions answered, right here

From registration to payments, bonuses to security — find answers to all your 798bet questions below. Everything is explained in plain, straightforward English so you are never left confused.

50+
Questions Answered
8
Content Category
Bengali
Fully in Bengali
24/7
Live Support
Account Payment Bonus Games Security App VIP Support

Welcome to the 798bet FAQ section. Here we have answered the most common questions from our millions of Bangladeshi members. Whether you are new or a seasoned player, this FAQ has you covered for any query you might have.

Account & Registration

To register you will need: an active mobile number (for OTP verification), an email address, your full name, and date of birth. You must be 18 years of age or older. Registration is completely free and takes just 2 minutes.

No. Only one account per person is permitted. If multiple accounts are created, all of them will be permanently closed and all bonuses and balances will be forfeited.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify your identity with the OTP and set a new password. The whole process takes no more than 3 minutes.

KYC (Know Your Customer) verification is mandatory for security purposes. It prevents fraud and ensures that only you can carry out transactions on your account. A copy of your NID or passport may be required before withdrawing larger amounts.

To close your account, contact our support team via live chat or email. Make sure to withdraw all remaining balance before closing. As part of responsible gaming, we also offer self-exclusion and temporary break options.
Deposits & Withdrawals

Deposits are currently available via bKash, Nagad, Rocket, and Upay. The minimum deposit is BDT 300 and the maximum per transaction is BDT 1,00,000. All transactions are processed instantly.

Withdrawals are typically processed within 5 to 30 minutes. During late nights or holidays, processing may take up to 24 hours. VIP members receive priority service with the fastest processing times.

The minimum withdrawal amount is BDT 500. However, bonus funds cannot be withdrawn directly until the wagering requirement is met. Withdrawals must be made using the same payment method used for the original deposit.

Please wait 5–10 minutes first. If the funds still haven't arrived, contact us via Live Chat with a screenshot of the transaction or your transaction ID. We'll resolve the issue as quickly as possible.

No. For security reasons, the name on your account must match the name on your payment method. Any transaction made from an account under a different name will be automatically blocked and returned.
Bonuses & Promotions

After your first deposit following registration, a 100% bonus will automatically be credited to your account. You can receive up to BDT 10,000 in bonus funds. No promo code is needed to claim the bonus.

Bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. Typically, you need to wager the bonus amount ×20 before winnings from the bonus can be withdrawn. Full terms and conditions are available on the Promotions page.

Log in every day to earn special reward points. Log in 7 days in a row and you'll receive a Grand Bonus on the seventh day. Missing a single day resets your streak and you'll need to start over.

Log in to your account and find your personal referral code or link under the "Referral" section. When someone registers and makes their first deposit using your link, you will receive a bonus.
Games & Betting

798bet offers Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting (cricket, football, badminton), Bingo, Virtual Sports, and VIP exclusive games — 1,000+ titles in total.

Yes. 798bet is a licensed platform offering reliable odds and transparent results. Live score updates are provided in real time, and betting results are automatically credited to your account.

If you get disconnected during a live game, the system automatically saves your last position. Simply log back in and you can pick up right where you left off. If you lost any funds due to the disconnection, please contact support.

Limits vary by game. Slots allow a maximum of BDT 10,000 per spin, Live Casino up to BDT 50,000, and Sports Betting limits vary by match. VIP members are eligible for higher limits.
Security & Privacy

Yes. All data is secured with 256-bit SSL encryption. Your personal information is never sold or shared with any third party. We comply with GDPR standards.

If a login attempt is detected from an unfamiliar device or location, you will immediately receive an alert on your mobile and the login will be blocked. Additionally, your account will be temporarily locked after 5 incorrect password attempts.

Remember, 798bet will never ask for your password or OTP by phone or message. If you ever receive such a request, do not share any information — report it to us immediately via Live Chat.
Mobile App

Download the 798bet app directly from our download page. Available for both Android and iOS. Simply download and install the APK file — no third-party app store required.

The app offers faster loading, push notifications, biometric login, app-exclusive bonuses, and a smoother overall gaming experience. The website has all the same features, but app users enjoy certain additional benefits.

On your Android phone, go to Settings → Security → enable "Allow installation from unknown sources". This is completely safe as the app is downloaded directly from 798bet.
VIP Program

VIP members enjoy: a dedicated account manager, higher betting limits, priority withdrawals, an exclusive birthday bonus, access to VIP-only tournaments, and elevated cashback rates.

798bet has 5 VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Points are earned based on betting volume and activity, with tier upgrades happening automatically.

Yes, VIP points do have an expiry. Inactive points generally decrease by 10% each month. However, points for active members are fully preserved.
Support & Contact

Click the live chat icon at the bottom right of the website or app. Chat with us in Bengali — our support team is available 24/7. You can also reach us by email: [email protected].

Yes, our support team operates entirely in Bengali. You can get help in Bengali even at 3 AM. Language will never be a barrier.

Submit any complaint through Live Chat or email. We aim to resolve all issues within 48 hours. For serious complaints, a senior management team member will reach out to you directly.
Table of Contents
Account & Registration Deposits & Withdrawals Bonuses & Promotions Games & Betting Security Mobile App VIP Program Support
Useful Pages
Register Enter View Promotions VIP Information App Download Responsible Play Terms & Conditions Privacy Policy
Didn't find your answer?

Our Bengali-speaking support team is available 24/7 to assist you.

Live Chat
24/7 Instant Support

798bet is intended for users aged 18 and above only. If you need assistance, Responsible Gaming View page.

Why choose 798bet?

Why millions of Bangladeshi members trust us

Fully Secure Platform

Your data and funds are fully protected by 256-bit SSL encryption, two-factor authentication, and a strict privacy policy.

Instant Payment

Deposit in seconds and withdraw in 5–30 minutes via bKash, Nagad, Rocket, and Upay.

Fully in Bengali

Registration, games, support — everything available in Bengali. No language barriers, ever.

Daily Bonus

Welcome bonus, daily login rewards, weekly cashback — the bonuses never stop.

24/7 Bengali Support

Get help in Bengali any time of day or night, no matter what the issue.

Smart Mobile App

The ultimate gaming experience on Android and iOS, complete with app-exclusive bonuses.

Get Started Now

Got your answer? Join 798bet now!

Register for free, claim your welcome bonus, and start enjoying thousands of games.

Free Registration Log In App Download
SSL Secured 18+ Only 100% Bonus 24/7 Support
বাংলা